Microsoft AMS Support Services
MINDQUAD Post Production Support Services helps you reduce costs and risks and protect your IT investments by offering an easier methodology for deploying and managing software solutions. As an MICROSOFT Service Partner, MINDQUAD offers a full range of MICROSOFT Enterprise solutions and support services for business of all sizes.
We have the experience and the resources to constantly monitor, administer, support, and improve the performance and efficiency of your MICROSOFT solution. From the OS layer to the database, Net weaver, we offer two levels of support services to meet your varied business requirements – MINDQUAD Post Production Support & MINDQUAD Extended Support Services
Post Production Support also includes:
- Continuous Improvement and Innovation
- New Software Releases of the licensed Enterprise Support Solutions, as well as tools and procedures for upgrades
- Support Packages – correction packages to reduce the effort of implementing single corrections or changes to existing functionality. Support packages may also contain corrections to adapt existing functionality to changed legal and regulatory requirements
- Technology Updates to support third-party operating systems and databases
- Available Source Code for Software applications and further customizations
- MICROSOFT Global Support Backbone – MICROSOFT Solution Manager – Enterprise Edition, and the service and support infrastructure serve as the foundation for efficient collaboration between MICROSOFT and the customer.
MINDQUAD Extended Support Services
MINDQUAD Extended Support Services compliments MICROSOFT Enterprise Support. MINDQUAD provides the Customer with additional services focused on the business process functionality specific to their solution.
- Defect Resolution Management including Standard Functionality, Custom Code, Interfaces and Future Enhancements
- User Training
- Data Archiving
- Reports Development
- Technical and Functional Upgrades
- New Module Implementation
- Protection of Your mission critical operations – Fast and efficient issue handling based on Service Level Agreements in combination with continuous optimization
- Solution operations best practices – Ability to drive integrated quality management and continuous improvement process with industry-verified standards
- Tools to effectively manage systems – Single view and management of applications and infrastructure
- Support Staff with appropriate skills to assist – Ability to diagnose and fix issues faster, within a defined SLA
- Vendor accountability – Ability to update systems without issue and with full support from MINDQUAD to provide consistent support anytime, anywhere
Understanding the Value
MINDQUAD Post Production Support Services provides unparalleled value that extends beyond the benefits of MICROSOFT Enterprise Support by focusing on activities that help you to succeed today and many years to come. Our ability to deliver full support of your entire MICROSOFT platform means you can count on MINDQUAD to help to overcome new challenges, lower operating cost, and monitor and improve processes for growth.