CRM, or Customer Relationship Management, is a company-wide business strategy designed to reduce costs and increase profitability by solidifying customer loyalty. True CRM brings together information from all data sources within an organization (and where appropriate, from outside the organization) to give one, holistic view of each customer in real time. This allows customer facing employees in such areas as sales, customer support, and marketing to make quick yet informed decisions on everything from cross-selling and upselling opportunities to target marketing strategies to competitive positioning tactics
MindQuad Solutions has vast experience in implementation, development and customizations in Microsoft Dynamics CRM.
Superior customer service can mean the difference between surviving and thriving. Retaining satisfied customers effectively and profitably has never been more important. Customer relationship management (CRM) tools, with strong links to financial management or enterprise resource planning (ERP) systems can deliver the customer satisfaction that builds businesses.
CRM, or customer relationship management (CRM) solution can accomplish following critical objectives.